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EVIOS Support

<span id="isPasted" style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Technology within the unit provides full protection for your charging system, from identifying faults with the system to&#xA0;any DC faults created from the vehicle.&#xA0;<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">The unit features are:<ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px;"><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&gt;6ma DC Fault Protection</li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">30mA Earth Leakage detection&#xA0;</li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Ground Fault Detection&#xA0;</li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Voltage imbalance monitoring&#xA0;</li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Full Disconnection of Conductors in the event of a fault</li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Inbuilt Protective Earth- neutral fault detection</li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Randomised charge start times in line with current regulations (manual override available)</li></ul>

Technology within the unit provides full protection for your charging system, from identifying faults with the system and any DC faults created from the vehicle.     The unit features are:
>6ma DC Fault Protection
30mA Earth Leakage detection 
Ground

How safe is the EVIOS One?

Technical Information, Safety and Regulations

Why should I buy an EVIOS One? What makes it better than other chargers?

How much will an EVIOS One cost?

Who will fit my EVIOS One?

When will you be able to fit an EVIOS One for me?

Which car models is EVIOS One compatible with?

Do you do a socketed unit?

I’ve heard there are some new regulations coming, is EVIOS ready for them?

Why choose an EVIOS One?

How sustainable is the EVIOS One?

Sustainability

What length is the cable?   Is there an option for different lengths?

How do the different EVIOS One modes work?

My car isn't charging fast enough on Pure Green or Pure Value

How does the EVIOS One communicate?

Can I lock the unit to stop other people plugging in?

How will I be able to use the EVIOS One in the dark?

Can the charge point LED eyebrow and display screen brightness be adjusted?

How does EVIOS recognise additional users?

What will the App let me do?

How do I start a charge using the EVIOS app?

Can I stop a charge on the EVIOS app?

Can I see my charging history?

Is the charging history downloadable?

How does the EVIOS One allow me to bill each user individually the correct amount?

What information will I be able to see on the app?

How do I update the firmware of my charge point?

How do I update my notification preferences?

How do I add (or remove) a friend or family member to my charge point?

I have two (or more) EVIOS charge points. Can I see them on one app?

Using your EVIOS One

Which electricity tariffs does EVIOS One work with?

How much energy is consumed whilst the unit is in standby mode?

I have solar panels, will EVIOS One work with them?

I don’t have solar panels yet but would like to in the future, will I be able to add them into my system then?

How much money will I save by charging my car with my EVIOS One at off-peak times?

Why is the tariff function useful?  There aren’t nearly as many EV tariffs on the market as there were pre-energy crisis.

How does the unit integrate with my home generated energy (solar for example)?

EVIOS One and your home energy set up

What Maintenance does the EVIOS One need?

If you have three phase electricity and the unit is working at the maximum, what is the maximum charge the unit will deliver?

What does the warranty cover?

What is a Surge Protection Device and do I need it?

What is the maximum distance from my broadband router that the EVIOS One will operate?

How safe is the EVIOS One?Updated 2 years ago