Drop us an email if you have any other questions.
info@myevios.com

EVIOS Support

<span style="font-size:11pt;font-family:Raleway,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If you have an FF13, FF14, FF15, FF18, FF19 or FF1A error code it means there has been a relay error. <span style="font-size:11pt;font-family:Raleway,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">These error codes will be seen during a charging session or whilst the unit is on standby. <span style="font-size:11pt;font-family:Raleway,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">To resolve, please follow the below instructions:<ol style="margin-top:0;margin-bottom:0;padding-inline-start:48px;"><li dir="ltr" style="list-style-type:decimal;font-size:11pt;font-family:Raleway,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11pt;font-family:Raleway,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">On the charge point - Click the centre button, go into SETTINGS, scroll to the bottom of the list and RESTART the charge point.&#xA0;</li><li dir="ltr" style="list-style-type:decimal;font-size:11pt;font-family:Raleway,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;">If the issue persists, please contact us on 01234 916103 or email us on helpdesk@myevios.com. </li><li dir="ltr" style="list-style-type:decimal;font-size:11pt;font-family:Raleway,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;">We also have a live chat on our website you can speak to us on.</li><li dir="ltr" style="list-style-type:decimal;font-size:11pt;font-family:Raleway,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11pt;font-family:Raleway,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Please send us a video, with audio, from the start of the charging process up to the point of failure. This will help us diagnose the issue. &#xA0;</li></ol>

If you have an FF13, FF14, FF15, FF18, FF19 or FF1A error code it means there has been a relay error. These error codes will be seen during a charging session or whilst the unit is on standby. To resolve, please follow the below instructions:. On the

I have an FF13, FF14, FF15, FF18, FF19 or FF1A error code, what do I do?

Troubleshooting

Why should I buy an EVIOS One? What makes it better than other chargers?

How much will an EVIOS One cost?

Who will fit my EVIOS One?

When will you be able to fit an EVIOS One for me?

Which car models is EVIOS One compatible with?

Do you do a socketed unit?

I’ve heard there are some new regulations coming, is EVIOS ready for them?

Why choose an EVIOS One?

How sustainable is the EVIOS One?

Sustainability

What length is the cable?   Is there an option for different lengths?

How do the different EVIOS One modes work?

My car isn't charging fast enough on Pure Green or Pure Value

How does the EVIOS One communicate?

Can I lock the unit to stop other people plugging in?

How will I be able to use the EVIOS One in the dark?

Can the charge point LED eyebrow and display screen brightness be adjusted?

How does EVIOS recognise additional users?

What will the App let me do?

How do I start a charge using the EVIOS app?

Can I stop a charge on the EVIOS app?

Can I see my charging history?

Is the charging history downloadable?

How does the EVIOS One allow me to bill each user individually the correct amount?

What information will I be able to see on the app?

How do I update the firmware of my charge point?

How do I update my notification preferences?

How do I add (or remove) a friend or family member to my charge point?

I have two (or more) EVIOS charge points. Can I see them on one app?

Using your EVIOS One

Which electricity tariffs does EVIOS One work with?

How much energy is consumed whilst the unit is in standby mode?

I have solar panels, will EVIOS One work with them?

I don’t have solar panels yet but would like to in the future, will I be able to add them into my system then?

How much money will I save by charging my car with my EVIOS One at off-peak times?

Why is the tariff function useful?  There aren’t nearly as many EV tariffs on the market as there were pre-energy crisis.

How does the unit integrate with my home generated energy (solar for example)?

EVIOS One and your home energy set up

How safe is the EVIOS One?

What Maintenance does the EVIOS One need?

If you have three phase electricity and the unit is working at the maximum, what is the maximum charge the unit will deliver?

What does the warranty cover?

What is a Surge Protection Device and do I need it?

Technical Information, Safety and Regulations

What is the maximum distance from my broadband router that the EVIOS One will operate?

Can my own electrician install my EVIOS unit?

What will the EVIOS One installation process involve?

Why we contact your DNO and what may be involved

What does standard installation include?

Installation

What developments are being discussed for the future?

Future development

I’m an independent electrician, will I be able to fit an EVIOS One?

I’m an electrical wholesaler, can I sell EVIOS One to the trade?

Partnering with EVIOS One

My car isn’t charging and I don’t know why…

My charge point isn't working.

I have received an FF01, FF02 or FF03 code, what do I do?

I have received an FF04 code, what do I do?

I have received an FF05 or FF08 code, what do I do?

I have received an FF07 code, what do I do?

I have received an FF11, FF12, FF16 or FF17 code, what do I do?

I have an FF20 error code, what do I do?

I have an FF21 error code, what do I do?

I have an oFo4 (GridCT Comms lost) error code, what do I do?

I have an oFo5 (Grid current derating) error code, what do I do?

I have received an O101 (Wrong PIN) error code, what do I do?

I have received an O201 (RTC not set) error code, what do I do?

I have received an O202 (Tariff missing) error code, what do I do?

My vehicle does not appear to be charging at the expected rate.

EVIOS Modes

What happens after your install?

I have an FF13, FF14, FF15, FF18, FF19 or FF1A error code, what do I do?Updated 2 years ago