Check that your cable is connected to your car and that power is going to your charge point (is there a display?). If you are on Pure Value or Pure Green mode, it may be that the charge point is not at its optimal charging time. If you need your car
Have a look at the charge point screen and see if there are instructions to get you charging again. If not, you can contact us and we'll help you. Email [email protected] or call 01234 916103.
If you have received an FF01, FF02 or FF03 error code on your display this means that the mains supply voltage is above or below normal parameters. The issue may have been caused by a temporary spike from the grid or home generation: in this case a r
An FF04 means that the current being pulled by the vehicle exceeds the maximum current that the charge point can deliver. To resolve this issue please follow the below steps on your charge point:. Click the centre button. Scroll to the “Settings” opt
If you have received either of these codes, it means there has been a power imbalance in the current or earth supply to the vehicle. To resolve this issue please follow the below steps on your charge point;. Click the centre button. Scroll to the “Se
The error code FF07 appears when the charge point control system has exceeded its maximum allowable temperature. In order to resolve this issue please follow the below steps:. Wait 15 minutes for the unit to cool down. Click the centre button. Scroll
If you have any of these codes appear on your display, it will be due to errors detected in the charge point’s internal relays during start up. To resolve this please follow the below steps:. Click the centre button. Scroll to the “Settings” option.
If you have an FF13, FF14, FF15, FF18, FF19 or FF1A error code it means there has been a relay error. These error codes will be seen during a charging session or whilst the unit is on standby. To resolve, please follow the below instructions:. On the
If you have received a FF20 error code the charge point has been disabled. The unit has received a remote device lockout command from EVIOS Plc. Please contact us on 01234 916103 or email us on [email protected]. We also have a live chat on our we
If you have received a FF21 error code the charge point has been disabled. The unit has received a remote device lockout command from EVIOS Plc. This will be due to non-communication with the EVIOS server for more than 28 days. It is a requirement un
The system is doing what it should and has limited the current to the level determined when the unit was set-up. If this happens regularly please contact us on 01234 916103 or email us on [email protected]. We also have a live chat on our website
The Dynamic Grid Monitoring is doing what it should - the demand in the household is high so the current to the charge point is reduced. If you believe this is an error, If this happens regularly please contact us on 01234 916103 or email us on helpd
This code will be displayed if you have entered the incorrect PIN code or the user information that EVIOS One currently has does not match the PIN code entered. EVIOS One will automatically request an update to the user information from our servers,
If this fault error appears please check your hub connections, RESTART your hub and charge point, as you may have lost connectivity.
The charge point is not holding your tariff information so is unable to run Pure Value mode. Ensure you have a tariff set up in the app if you wish to use Pure Value mode. If the tariff looks ok, reboot your hub and charge point to reconnect.
Your EVIOS One charge point regulates its charging rate depending on the load being drawn by the rest of your household. This is Dynamic Grid Monitoring and is designed, as a safety feature, so that you cannot use more electricity than you should. I