I have an FF21 error code, what do I do?Updated 2 years ago

If you have received a FF21 error code the charge point has been disabled. 

The unit has received a remote device lockout command from EVIOS Plc. This will be due to non-communication with the EVIOS server for more than 28 days. It is a requirement under the Government Smart Regs that charge points are able to receive communications from the server. 

To resolve follow the below instructions:

• Disconnect and reconnect the hub by unplugging it and plugging it in again - look for 3 green lights.

• If the Server light is red, check the ethernet connection between the hub and the router.  

• If the Connect light is red, try restarting the charge point and/or move the hub closer to the charge point if possible.

• Until the charge point is fully connected to the server, the charge point will not be able to be used. When the hub shows 3 green lights, the charge point should restart.  

• Please contact us on 01234 916103 or email us on [email protected]. We also have a live chat on our website you can speak to us on.