I have received an FF01, FF02 or FF03 code, what do I do?Updated 2 years ago
If you have received an FF01, FF02 or FF03 error code on your display this means that the mains supply voltage is above or below normal parameters.
The issue may have been caused by a temporary spike from the grid or home generation: in this case a reset is required. This can be done by following the steps below on your charge point:
Click the centre button
Scroll to the “Settings” option.
Scroll down and select "Restart"
If the issue persists, please contact us on 01234 916103 or email us on [email protected]. We also have a live chat on our website you can speak to us on.