What length is the cable? Is there an option for different lengths?
The standard length is 5m with a 7.5m option.
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Using your EVIOS One
How do the different EVIOS One modes work?
We have three modes:. Pure Speed: This will start your charging session immediately when the vehicle is plugged in, and charge at the full speed allowed by the charge point and the car. It will use any available home generated energy and will top up
My car isn't charging fast enough on Pure Green or Pure Value
No problem!. If you need to charge in a rush, you can simply BOOST your charge by tapping the circle on the charging screen or by choosing BOOST on the app (Settings - Set Charging Mode)
How does the EVIOS One communicate?
EVIOS One comes with a hub which communicates with the charge point via a dedicated wireless link. The hub connects to your broadband router with an ethernet cable and needs plugged in to an electrical 3 pin socket nearby. Even if the broadband link
Can I lock the unit to stop other people plugging in?
EVIOS One offers PIN code access - this allows you to control who can use your charge point. PIN code access is easier than a physical key as it can’t get lost and it is also easier to share with visitors if you’re not at home.
How will I be able to use the EVIOS One in the dark?
A PIR movement sensor will detect you approaching the unit from approximately 1-2m away, illuminating the display, allowing you to use all of its functions whatever the time of day.
Can the charge point LED eyebrow and display screen brightness be adjusted?
The LED eyebrow brightness is linked to the display screen brightness, which can be adjusted from the settings menu on the charge point. The EVIOS One charge point also has an ambient light sensor to automatically dim the screen and LED eyebrow at ni
How does EVIOS recognise additional users?
lf you have more than one user set up or have chosen to set a PIN for security, your charge point will ask you for your PIN code when you start charging. This allows us to recognise the user and correctly assign the charge to the correct charging his
What will the App let me do?
The App will let you control your charging sessions and change various settings such as the energy tariff and your notification preferences. You can set the mode you’d like your EVIOS One to operate in, all the way through to updating the firmware of
How do I start a charge using the EVIOS app?
Firstly, make sure your car is plugged in. Then, click the circle in the centre of the screen on the charging screen of your app. If you want the charge to start immediately, make sure it is on Pure Speed mode or you can BOOST the charge if you are i
Can I stop a charge on the EVIOS app?
Yes. Simply press the ‘Stop’ button (top right of the screen) and your charge will end.
Can I see my charging history?
Yes! On the history tab of the app, you'll find a history summary and you can select individual sessions to go into further detail.
Is the charging history downloadable?
Yes, you’ll be able to download your charging history via the app. Due to EVIOS One’s PIN code functionality and multi-location compatibility, you’ll also be able to split charging reports by user and by location, making it perfect for multi-user ho
How does the EVIOS One allow me to bill each user individually the correct amount?
The charge point owner can generate separate reports showing full details for each user (PIN Holder),(date, duration of the charging session, the power consumed and the cost) allowing you to bill others for their energy usage if required. Additional
What information will I be able to see on the app?
The app will show you how much range has been added to your car whilst it’s been charging, as well as the cost of the energy used and how long the charging session has taken. If you have added your vehicle details to the app, usefully, it will also
How do I update the firmware of my charge point?
There is a Firmware Updates section in the Settings on your app. This will allow you to see whether there are any updates which can then be added. You can see the firmware information under Settings, Device Information on the charge point too.
How do I update my notification preferences?
You can turn on and off notifications within the Settings section of the app. You can also select whether you'd like them via push notifications (on your app) or by email directly to your inbox.
How do I add (or remove) a friend or family member to my charge point?
To add another user, simply go in to Settings, Account, Users on the app. You can add up to 5 additional users. They will get an email inviting them to use the charge point. You can also remove a user in the same setting.
I have two (or more) EVIOS charge points. Can I see them on one app?
Yes!. In Settings, on the app, you'll find a section called 'Charge points'. Simply add any additional charge points that you have, and you'll then be able to switch between them. Please note that each charge point will require its own hub.